The integration of Entuity and BMC Remedy AR System automates the workflow of generating Action Requests (ARs) from within the Entuity management system. An AR can be generated after a fault or event by any IT infrastructure assets under Entuity management. ARs generated from Entuity are used in the AR system for normal action request processing and assignment. Also, an administrator can raise a non-specific AR, or identify a network object(s), and generate an AR for specific action against those devices.
The Entuity AR System Integration enables:
- automatic generation of ARs, derived from Entuity events, to particular application forms on target AR System servers.
- interactive generation of ARs, initiated from Entuity. The specified application forms on target AR System servers are opened for editing, with default data populated from the current Entuity-managed object.
- AR System-invoked Entuity Lookup, which is context-sensitive invocation of Entuity from an AR System form. Entuity passes to the AR System a URL identifying the managed object that is the source of the AR. This allows administrators to access all the real-time and historical event information stored in Entuity.