The ENA integration for BMC Remedy AR System requires a valid license and inclusion of configuration files to ENA. The default installation allows interactive AR generation, but additional configuration is required for automatic AR generation.
The ENA integration for BMC Remedy AR System is approved for use with:
- Remedy AR System 8.1
- Remedy AR System 7.0, including Remedy Mid Tier 7.0
To access the Advanced Action menus from the ENA client, the user account in ENA requires the Remedy tool permission.
The integration requires Remedy user accounts to access the AR System server and midtier, and also to raise and view ARs. Remedy user account details are held in the following files:
Required Linux Red Hat 6 packages:
The integration requires the following 4 packages:
- compat-libstdc+ +-33.i686
To check if a package is installed:
From the server CLI, use the Remedy Package Manager (RPM). For example, to check if the package glibc.i686 is installed, enter:
rpm -q glibc.i686
- If the package is installed, RPM returns:
- If the package is not installed, RPM returns:
glibc.i686 is not installed
To check all packages through one instruction, enter:
for i in libgcc.i686 glibc.i686 nss-softokn-freebl.i686 compat-libstdc++-33.i686; do rpm –q $i ;done
If any packages are missing:
You must install any missing packages to the server before using the integration. Your system should be registered with the Red Hat Network Classic and be set to receive software updates. You should consult the Red Hat documentation before installing any missing required packages.
Use the CLI package utility Yellowdog Updater, Modified (YUM) to install missing packages. To install all packages through one instruction, enter:
yum install libgcc.i686 glibc.i686 nss-softokn-freebl.i686 compat-libstdc++-33.i686
Linux 64-bit arforward:
arforward convers ENA data to the format required by the target AR System, and forwards it to the appropriate AR System server. arforward is included to entuity_home/integ/Remedy/.
In Linux installs:
- arforward.exe is a 64-bit executable.
- arforward_32.exe is the 32-bit version.
If you want to use the 32-but version, then you must rename it to arforward.exe.