How do I set up services for a CIO perspective?

In Entuity, you can create a hierarchy of services and sub-services to reflect your network setup and gain a high-level CIO perspective on the network's performance. You can then report on this service hierarchy through the CIO Perspective reports.

A suggested hierarchy of services may take the following form. Please see this article for help and information on creating services. Users 

1. the parent (top level) service, which must have the Service Tag of CIO, thereby identifying it as one available to the CIO Perspective report. In order to create a service in any View, a user must have View edit permission and the Service Administration permission.
   
   
   
   
   
   
2. the next level down in the hierarchy can consist of services that identify the main groupings on which you are reporting, e.g. based on technology (in the example below, you can see DNS, Network, Load Balancers, VPN and Internet). Users who are not administrators can create this and subsequent levels of service.
   
   
   
   
3. the third level in the hierarchy can further specify the type of service delivered, and it is only at this level that you can add components to the service that will then be included to the report.
   • This service must identify different levels of service, e.g. which subservices within it might be currently up but not operating optimally, or have lost redundancy, or are approaching a condition in which they will fail.
   • This requires the service to have a Service Logic Type of At Least, which allows you to set two level thresholds (whereby the second threshold represents the degraded state and is optional. Please see step 6 in this article on creating services for further help on this.
     
     
     
     
4. the fourth level of the hierachy can identify different sites, e.g. offices.
   • this service is identified through its syntax:
     

     site:ServiceName

     where before the colon indicates this is a site, e.g. a region, and after the colon is the service name, e.g. Tampa.