Archived - How do I monitor and troubleshoot incident and event forwarding to TrueSight?

BemEventEngine.log

BemEventEngineSent.log

BemEventEngineFailedSent.log

Entuity includes three log files through which you can monitor and troubleshoot incident and event forwarding. To access these logs, navigate to entuity_home\log.

The three log files are as follows:

BemEventEngine.log

This log identifies the configuration file used and the specified TrueSight Operations Management servers and cells.

The following example identifies the connections file used and connection details of the two TrueSight Operations Management servers and cells:

07/15/2014 16:24:07 INFO com.entuity.bem.eventsengine.ConfigFactory - Found bem-connections.cfg file. Will use it.
07/15/2014 16:24:20 INFO com.entuity.bem.eventsengine.BemConnection - Looking for cell: pncell_bppm-2. Get CellInfo from iiws on server: bppm-2. Total cell entries: 1
    cell pncell_bppm-2 mc bppm-2
07/15/2014 16:24:20 INFO com.entuity.bem.eventsengine.BemConnection - Looking for cell: pncell_bppm-9-5. Get CellInfo from iiws on server: bppm-9-5. Total cell entries: 1
    cell pncell_bppm-9-5 mc bppm-9-5

The following example identifies a failed connection which may be caused by a BEM server and cell not being defined in configure:

WARN com.entuity.events.engine.util.bemsender.MisconfiguredBemSender - BEM could not be configured or the Integration module for BMC ProactiveNet Performance Management is not enabled.

BemEventEngineSent.log

This log lists the incidents and events that Entuity forwarded including the details sent for the TrueSight Operations Management server to handle, for example:

07/16/2014 14:47:32 INFO com.entuity.bem.eventsengine.BemEventEngineSentLog - The event has been sent to BEM (connection = 'BEM1'): {mc_ueid=EYE.ENTLONPPVM01.MyNetwork.i133.4728, mc_long_msg=Device Average Memory Usage High on bottom3550 - 46.047935%, critical threshold 30%, msg=Device Average Memory Usage High on bottom3550, severity=CRITICAL, mc_tool_sev=10, mc_tool=Eye of the Storm, mc_tool_id=ENTLONPPVM01, mc_tool_address=10.44.2.58, mc_tool_- class=Windows 7, mc_parameter=Device Average Memory Usage High, mc_parameter_value=1, mc_parameter_unit=i133, mc_incident_time=1405518450, mc_object=bottom3550, mc_object_class=Device, mc_tool_key=133, mc_object_uri=http://ENTLONPPVM01/webUI/main.do?url=/webUI/objectSummary.do%3Fserver%3D205fbb05-9890-4bd3-bd62- b359c35b3a83%26id%3D1268, mc_host=bottom3550, mc_host_address=10.44.1.12, eye_userId=admin, eye_impact_descr=, eye_stormworks_id=1268, eye_comp_id=4.6.0.0, eye_event_group=1, eye_event_id=i655416, eye_view=All Objects} 

BemEventEngineFailedSent.log

This log lists the incidents and events that Entuity failed to send.