How do I manage event notifications (email notifications)?

To create an event notification

To edit an event notification

To enable/disable an event notification

To delete an event notification

You can configure Entuity to automatically send email notifications to specified recipients whenever events are raised that meet set criteria. For example, you can configure Entuity to send emails to on-call support staff when severe events are raised against key devices during out-of-office hours.

Note, you must configure the SMTP server for Entuity to be able to send emails before utilizing this functionality.

Note, as of Entuity v21.0 GA and Entuity v20.0 P05, email sender domains are validated for correctness. This means that the ‘emailFrom’ field configured in Entuity must now be valid, and must not contain illegal characters as defined in the RFC 1034.

To manage event notifications in Entuity, users require the Event Administration tool permission. However, from ENA v17.0 P08 upwards, users will not require this tool permission to manage event notifications.

To create an event notification:

1. In the Main Menu, click Administration.
2. Click Event Notifications.
3. Either click the Create Event Notification button in the top right of the browser, or click on the Overflow Menu and click Create Event Notification.
   
   
   
   
4. The Create Event Notification form will slide in on the right.
   
   
   
   
5. Define the settings of the notification:
   • Enter a unique Name for the notification.
   • Enter a Description for the notification.
   • Specify the Entuity User associated with this notification. This will limit the events available to the ones that the selected user can see.
   • Specify the Entuity Servers that can raise this notification. Entuity displays all the connected servers for which you have access rights.
   • Specify the Views to which the notification will apply.
   • Specify the minimum Severity level of events within the View that will raise a notification.
   • Enter the email addresses of the intended Recipients who will receive notifications.
   • Enter the email addresses of the intended CC recipients to be copied in on the notifications.
   • In the Time & Day section, specify the time parameters of when notifications should be sent.
     
     
     
     
   • In the Advanced section, you can define the limits on the number of notifications within a time period, and edit the email message itself (the notification is populated with a default template which can be edited).
     
     
     
     
   • You can test your notification setup by clicking Send test email at the bottom of the form.
6. Click Done in the top right to save and enable the notification.

To edit an event notification:

1. Navigate to the Event Notifications page as described above.
2. Click on the notification that you want to edit.
3. Either click the Edit Event Notification button in the top right of the browser, or click on the menu and click Edit Event Notification.
   
   
   
   
4. The Edit Event Notification form will slide in on the right.
   
   
   
   
5. Edit the settings of the notification, and click Done in the top right to save and enable the changes.

After it has been created, an event notification is by default not enabled. You will have to manually enable the notification.

To enable/disable an event notification:

1. Navigate to the Event Notifications page as described above.
2. Click on the notification that you want to enable.
3. Click on the menu and click Enable Event Notification. The event notification will then be enabled.
4. To disable, select the notification that you want to disable, click on the menu and click Disable Event Notification.
   
   

To delete an event notification:

1. Navigate to the Event Notifications page as described above.
2. Click on the notification that you want to delete.
3. Click on the menu and click Delete Event Notification.
   
   
   
   
4. A deletion confirmation window will open. Click Yes.