How do I view events and incidents?

To view incidents in the Incidents dashboard

To view details of an incident

To view details of an event

To add an annotation to an incident

To assign an incident to a user

To find my incident assignments

To control the display of events and incidents

RESTful API

As you use the Explorer to navigate through your network, you will find the Incidents dashboard as one of the promoted dashboards just above the dashlets, and the Events dashboard in the All Dashboards menu.

To view incidents in the Incidents dashboard:

The Incidents dashboard will display a summary pie chart, with a breakdown of incident severity for the object you are on. For example, if your breadcrumbs is showing My Network, the Incidents Summary will show a breakdown of incidents by severity for every object in your network. And if your breadcrumbs is showing a port, the Incidents Summary will show a breakdown of incidents by severity for that port only.

The Incidents dashboard will also show a graph charting Events Over Time. By default, this will update hourly for the last 24 hours.

To view details of an incident:

1. Click on an incident in the incident list.
2. Click Incident Details at the top of the dashlet, or via the Overflow Menu.
   
   
   
   
3. The Incident Details dialog will open. You can view details of the incidents, including Contributing Events.
   
   
   
   
4. To see details of a Contributing Event, click on the event.
   
   
   
   

To view details of an event:

1. Navigate to the Events dashboard or an Events List dashlet.
2. Select the event that you wish to view, and click Event Details from the button at the top of the dashlet, the right-click Context Menu, or the Overflow Menu.
   
   
   
   
3. The Event Details form will slide in on the right with important details about the event:
   
   
   
   
   1. Name of the event.
   2. Source of the event, i.e. the managed object on which it has been raised.
   3. Details - metrics of the event.
   4. Time - time the event was last updated.
   5. Zone Name - name of the zone in which the source object is located.
   6. syslogTimestamp - (from Entuity v20.0 P02 upwards) a timestamp for syslog events with the format month:day, hh:mm:ss. This extracts the timestamp from the header of the syslog message.
4. You can also view all the events on a single managed object by clicking the source name in the Source column of the Events List dashlet. This will open the Events dashboard for that managed object.
   
   

To add an annotation to an incident:

Through annotations, you can share contact details for the staff responsible for particular incidents, keep records of irregular network behaviour or acknowledge that a problem has been assigned. Users that belong to a group that has Annotation Manager tool permission (enabled through Account Management) can add annotations by selecting the relevant component in Explorer or incident in Event Viewer. When an annotation is created, amended or deleted the change is immediately propagated to all open Entuity clients.

You can configure the Incidents List dashlet to display an Annotations column, that will display any annotations attached to listed incidents.

1. Click on an incident in the incident list.
2. Click Annotate via the button at the top of the dashlet, the right click Context Menu, or the Overflow Menu.
   
   
   
   
3. The Annotate Incident dialog will open.
4. Enter an annotation, for example; the course of action, who has ownership of the problem and click DONE. The incident remains open but Entuity does identify it as annotated by adding a tick icon to the incident’s annotation column, A.
   
   

To assign an incident to a user:

1. Click on an incident in the incident list.
2. Click Assign via the button at the top of the dashlet, the right click Context Menu, or the Overflow Menu.
   
   
   
   
3. The Assign Incident dialog will open.
   
   
   
   
4. In the User dropdown field, assign the incident to a user from the list and click DONE.

To find my incident assignments:

You can filter an incident list for the incidents that are assigned to a specific user.

1. Click Edit Filters from the Overflow Menu, or click the current filters selected at the top of the dashlet. The Filter Columns dialog will open.
   
   
   
   
2. Click the Assigned User column and select a name in the list.
   
   
   
   
3. Click DONE. You will now see a filtered list showing incidents assigned to that user.

To control the display of events and incidents:

The events and incidents that are available for a user to see are determined by the following factors:

• the Views to which the user has access.
• the context in which the Events/Incidents dashboard is opened, e.g. opening the Events dashboard for the My Network View will have probably display more events than a View further down the hierarchy.
• if you have specified to see events and incidents arising from subcomponents, as specified in the User Preferences.
• filters. By default, Entuity applies the All (open) filter to the current context, displaying only open incidents.
• event suppression rules. Users with the Event Suppression tool permission can create, eidt, monitor and delete suppression rules applied against events.

RESTful API:

Please see the following for help and information on event functionality in Entuity RESTful API:

• List available events, or raise a new event.
• List available event types.