The Incidents List dashlet shows you a list of the incidents on a managed object, together with key details on those incidents.
The Incidents List dashlet is applicable to any data source (e.g. Views, devices, services etc).
To add an Incidents List dashlet to a custom dashboard:
- Navigate to the custom dashboard for which you want to create the dashlet, or create a new dashboard.
- Click Add Dashlet. In the Select Dashlet Type form, select Incidents List and click Next.
- The Create Dashlet form will slide in on the right. Enter a name of your dashlet in the Name field.
- You can then choose the source of the data to be displayed in the dashlet. You have three options:
- If you want this dashlet to source its data from the context of its parent dashboard, select Dashboard. You can see the context of the parent dashboard in the Dashboard Context field at the top of the form.
- If you want this dashlet to source its data from another dashlet in this current dashboard, select Dashlet.
- If you want this dashlet to source its data from a specific managed object or objects on your network, select Fixed Object. You can then click Browse to an object to search for the object(s) in explorer, or drag into the box your desired object(s) in from another browser window.
- Choose whether you want to hide the title of the dashlet in the Hide Title Bar field. If selected, the dashlet's Overflow Menu will also be hidden, but in the Promote Menu Options field you can then choose if you want to display the options in the dashlet's Overflow Menu in the overall dashboard's Overflow Menu.
- Select the incident states you want to include by ticking the boxes in the State field.
- Select the incident severity states you want to include by ticking the boxes in the Severity fields.
- Specify the opening and closing date and time of included events in the Opened Timeframe and Closed Timeframe fields.
To view details of an incident:
- You can either view the details of an incident in the table of the Incidents List dashlet, or you can select the incident and click Details in the top right. You can also access details by right clicking on the selected incident and clicking Details.
- The Incident Details form will slide in on the right with important details about the incident. This includes a list of every event that contributes to the selected incident. You can click on the individual event to open the Event Details form, which provides further information.
To close an incident:
- Select the incident that you want to close and click Close in the top right of the browser, or via the dashlet Overflow Menu.
To annotate an incident:
- Select the incident to which you want to add an annotation and click Annotate in the top right of the browser, or via the dashlet Overflow Menu.
- The Annotate Incidents form will slide in on the right. Enter the note in the Annotation field and click Done to save, otherwise click Cancel.
To assign an incident:
Each incident can be assigned to a specific user. This way, a user can easily filter all incidents to see which are assigned to them.
- Select the incident you want to assign to a user and click Assign in the top right of the browser, or via the dashlet Overflow Menu.
- The Assign Incidents form will open on the right of the browser. Select the user to whom you want to assign the incident in the User dropdown menu and click Done to assign, otherwise click Cancel.
To configure or export the table in the dashlet:
Please see the article on configuring tables in ENA.
|Column Name||Column Description|
|!||severity level of the incident, which is inherited from the highest severity level of its constituent events.|
|A||indicates with a tick if the incident has any annotations/notes.|
|#||number of events raised against the incident, including opening, updating and closing events.|
|Name||name of the incident, e.g. 'Blacklisted Application Detected'.|
|Source||source of the incident. This will be a managed object.|
|Details||details of the incident.|
|First Seen||time and date the incident was first raised.|
|Last Updated||time and date the incident was last updated.|
|State||state that the incident is in, which is either Open, Closed or Expired.|
|Server||the server on which the incident has been raised.|
|Assigned User||the specific user who has been assigned the incident.|