Archived - How do I check the status of a network path? – Entuity

This article has been superseded by ENA v18.0. Please see this article for the latest information on this topic.

SurePath indicates the health of a path by color-coding device states and links.

An exclamation mark icon [symbol] or a cross icon [symbol] will appear where there are potential problems.

To check the status of a network path:

Navigate to the Path tab on the Application Path Discovery page.
Select the path for which you want to view the details and click View Details at the bottom of the browser.
This will open the Summary dashboard for the path, containing the Path Discovery dashlet.
Click on a device to view device details.
Click on a link to view link details.
Click on an exclamation mark icon or cross icon to view the Path Discovery Message form. This will include any information, warning and error messages on that link.

The message types are as follows:

information messages indicate that the link is not discovered. In this case, SurePath will use a user defined override to define the link in the path.

User override for Layer 3	SurePath is using a user defined layer 3 override because a discovered link is not available.
User override for egress interface	SurePath is using a user defined egress override because a discovered link is not available.
User override connection	SurePath is using a user defined physical connections override because a discovered link is not available.
Using default override for Layer 3	SurePath is using a user defined layer 3 override in preference to any discovered link.
Using default override for egress interface	SurePath is using a user defined egress interface in preference to any discovered link.
Using default override connection	SurePath is using a user defined physical connections override in preference to any discovered link.

Skipping to next Layer 3 hop	Indicates layer 2 devices may be missed from the path, because SurePath instead discovers the next layer 3 device.
Next hop layer 3 error	SurePath cannot identify the next layer 3 hop.
Next hop Layer 3 device access error	SurePath cannot access the next layer 3 device.
MAC from device error	SurePath cannot identify the MAC address on the device.
No egress interface	SurePath cannot identify the egress interface.
No egress interface from device	SurePath cannot identify the egress interface on the device.

No MAC information available	SurePath cannot retrieve MAC addresses from the device.
No Layer 3 hop to continue	SurePath cannot identify the next layer 3 hop.
No Layer 2 connection to continue	SurePath cannot identify the next layer 2 hop.
Remote communication error	SurePath cannot communicate with the remote Entuity servers managing devices on the path.