Service Event History report

To run a Service Event History report

The Service Event History report provides, for the selected View, a summary of all service-related events in the specified time period. This report is useful when performing an audit of service performance.

Service Event History report details: 

To run a Service Event History report:

1. In the Main Menu, click Reports.
2. This will open the Reports page. Click Service Reports.
3. This will open the Service Reports page. Click Service Event History.
4. This will open the Service Event History Options page.
5. If you want to reuse previously saved report values, select it in the Use saved values dropdown field.
6. Specify the format of the report in the Report format field.
7. Specify the View against which the report is to be run in the Please select a View dropdown field. From ENA v18.0 P06 upwards, you can drag Views into this field from the Drop Box.
8. Specify the Maximum displayed events in this dropdown field.
9. Specify if you want the Report Period to be a Recent period or across a Range.
10. ENA v17.0 P08 upwards: Specify the time zone to which you want the reporting period to apply. By default, this is set to None, which means that the time zone of the host/consolidation server is used.
11. Click Save to save your report values, Run to run immediately, or click Cancel.