Entuity health checklist

1. Ensure the following Entuity health-related incidents are enabled and triggering an appropriate notification (email/Teams/Slack/SMS).
   • Entuity License on Remote Server Problem incident.
   • Entuity License Problem incident.
   • Entuity Remote Subsystem Error incident.
   • Entuity Server Automated Shutdown incident.
   • Entuity Server Component Problem incident.
   • Entuity Server Component Restarting After Failure incident.
   • Entuity Server Database Backup incident.
   • Entuity Server Disk Space Alert incident.
   • Entuity Server Explicit Shutdown Initiated incident.
   • Entuity Server Internal Event incident.
   • Entuity Server License Alert incident.
   • Entuity Server Permanent Component Failure incident.
   • Entuity Server Shutdown Forced by Critical Failure to Restart incident.
2. Periodically check the System Information page for any warnings of critical statuses.
   • Process Health page shows the overall health of Entuity processes. Check if any processes are failing or experience frequent restarts.
   • Reports Health page displays the overall health of Entuity reporting. Check for any failed reports or excessive delay to starting a scheduled report.
   • License Health page displays a detailed breakdown of your current Entuity license. Check on validity of the license and available license count.
   • Database Health page displays metrics that tell you the health and performance of the database. Check for large number of slow queries and a higher than expected number of open connections.
   • Data Export Health page displays a summary of overall data export performance. Check if nay jobs are failing or experience delays.
   • Flow Collector Health page displays detailed statistics on the flow data performance and data loss of flow collectors. Check if packets/flows are being dropped.
   • Events Health page displays details about the performance of the Event Management System. Check if the resource usage is exceeding the set limits and for any failing rules.
3. Periodically run the following reports to cover the last 30 days. You can have these reports scheduled and sent by email.
   • Entuity Server Health Summary - this report includes Process Health, License Health and Database Health.
   • License Audit - this report covers License Health.
   • Polling Diagnostics - this report provides analysis of stream job timings. Check for overrun streams that may require extending processing resources for those specific streams. Confirm with Support before making any changes.
   • Process Diagnostics - this report provides analysis of Entuity individual processes performance statistics. Check this report if the server is experiencing high resource usage (CPU/Memory/Disk).
4. Onboard Entuity servers to monitor resources, services and application availability, and set suitable thresholds to raise appropriate incidents and notifications.
5. Disable Entuity modules that are no longer required (i.e. Cisco Unified Communications Manager).
6. Run swmaint every 6 months to remove inconsistencies, stale objects, incidents and events whose objects have been deleted, and optimize tables.

Please find below a general example to delete stale objects older than 7 days. Before running swmaint, confer with Entuity Support.

• Perform a backup of Entuity.
• While only the Entuity Database running, from 'entuity_home\bin' run 'swmaint -d 7 -r'
• This may take some time to finish. Stopping/interrupting it may corrupt the database.
• When done, a summary of deleted objects count is presented.