The Services dashboard allows you to see information about the services you have set up. You can also create services and sub-services from this dashboard. The Services dashboard is only available when you select a View or Subview.
The Services dashboard contains the following dashlets:
- Service States - this is a Service State dashlet. This dashlet displays the state of services for the selected View or Subview.
- Service List - this is a Service Summary dashlet. This dashlet lists the services on the selected View or Subview.
- Service Historical States - this is a Chart dashlet. This dashlet displays the state of services over the polling period for the selected View or Subview.
To create a service:
- On the Services dashboard, click Create Service in the top right of the browser or via the dashboard's Overflow Menu.
- The Create Service form will slide in on the right.
- Enter a name for the service in the Name field.
- Enter a description for the service in the Description field.
- Select which icon you want to be displayed for the service in the Icon field.
- Select which logical operator you want to apply to the components in the service in the Component Composition field. Choose from one of the following:
- None - service does not return a status. This is the equivalent of turning off the service. This can be used when you do not want the state of a sub-service to contribute to the state of its parent service.
- And - service requires all of its components or sub-services to be up.
- Or - service requires any of its components to be up.
- Not - service requires that one component is not up, e.g. a backup link should be down, and if it is up then there is a problem in service delivery.
- At Least - service requires two criteria, see below for the Least Number of Components and Degraded Threshold fields.
- If Component Composition is set to At Least, the Least Number of Components field will become available. In this field, enter the least number of components that need to be up for the service to be fully operational.
- If Component Composition is set to At Least, the Degraded Threshold field will be available. In this field, enter the number of components that specify the degraded threshold - a service with as few as this many components in an up state but less than the At Least value will deliver a degraded state.
- Enter the target SLA performance for the service, measured in %, in the Availability Goal field.
- Specify if you want a service with an unknown state to be treated as down in the Treat Unknown State as Down field.
- Specify if you want events to be raised when the service state changes in the Raise State Change Events field.
- Specify if you want to aggregate traffic across all ports in the Aggregate Traffic Across All Ports field.
- Specify if you want the service to be tagged as Standard, for a Branch perspective or for a CIO perspective in the Tags field. This relates to producing reports on the service. By default, Standard is chosen.
- Add components to the service by clicking the + field in the Modify Components field. This will open an Explorer, in which you can navigate to and select your desired managed object. Click Done to add the component to the service, otherwise click Cancel.
- The components within the service will then be listed beneath the Modify Components field. To delete components that you have selected, click on the component in this list, which will then provide you with the Remove component from this service field. Click this and then click Done to confirm the removal, otherwise click Cancel.
- Specify the service's managing server in the Managing Server dropdown field.
To create a sub-service:
You can create service hierarchies by creating a sub-service. A sub-service is contained within a parent service.
Building a service hierarchy means that you can use the state of a sub-service to help determine the state of a parent service.
- Navigate to the Summary dashboard of the service within which you want to create a sub-service.
- Click Create Sub-Service in the top right of the dashboard, or via the Service Components dashlet's Overflow Menu. This will open the Create Sub-Service form on the right of the browser.
- At the top of the form is the Parent Service field, which specifies the selected service that will be the parent to this sub-service.
- Below the Parent Service field, the rest of this form requires a user to complete the same forms as when creating a service (as described above).
- Click Done in the top right of the form to save and create the sub-service, otherwise click Cancel.